Diagnostic Quality Analyst & Project Coordinator

Job published on 11/12/2026

JOB TITLE:            Diagnostic Quality Analyst & Project Coordinator

JOB TYPE:            Full-Time

DAYS/HOURS:     40 hours/week Mon- Fri

LOCATION:           2831 Research Drive, Rochester Hills, MI 48309

This is an onsite position, subject to change based on business requirements.

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

Professional Summary

The Diagnostic Quality Analyst & Project Coordinator serves as the link between the people who use dealer and aftermarket diagnostic systems and the teams who build and maintain them. This role investigates technical issues, supports users worldwide, coordinates fixes across development, engineering, and validation teams, and turns operational data into clear reporting for stakeholders. The ideal candidate brings strong technical troubleshooting skills, sound project coordination, and the ability to explain complex issues clearly to both technical and non-technical audiences.

Professional Experience

• Diagnostic issue investigation and triage: Investigate issues reported in diagnostic applications, including vehicle communication failures, ECU reprogramming (flashing) errors, incorrect or missing diagnostic trouble code (DTC) results, software installation problems, and application crashes. Reproduce issues where possible, gather logs, VINs, and session data, assess severity and how many users are affected, and route each issue to the right development, engineering, or validation team with complete documentation.

• Resolution and validation coordination: Partner with development and validation teams to confirm root cause, track fixes through testing, and verify that software updates and patches resolve the reported issue before release to users.

• User support: Provide application support to corporate users, dealership technicians, and independent aftermarket technicians. This includes diagnostic software installation and updates, subscription and license activation, account access, and hardware connectivity.

• Global helpdesk coordination: Coordinate support and escalations with regional helpdesks in Europe, the Middle East and Africa (EMEA), Asia-Pacific (APAC), and Latin America (LATAM). Ensure consistent handling of issues across regions and time zones, with clear escalation paths and timely follow-up.

• VCI and portal administration: Manage dealer and user associations in the Vehicle Communication Interface (VCI) Registration Portal and Dealer Portal. This includes registering VCI devices to dealerships, assigning and updating user access, transferring devices between locations, and resolving registration or licensing conflicts that block technicians from connecting to vehicles.

• Reporting and data analysis: Prepare operational metrics on issue volume, resolution times, and recurring problem areas. Produce VIN-based customer reports showing diagnostic and reprogramming activity by vehicle, subscription reports covering active, expiring, and lapsed licenses, and billing data for subscription reconciliation. Use Excel to analyze trends and identify systemic issues for engineering review.

• Documentation and user education: Create troubleshooting guides, step-by-step user instructions, and knowledge base articles for common issues, and document internal processes so support is consistent and repeatable across teams and regions.

• Development request tracking: Track open Jira issues and development requests from intake through resolution. Prioritize items based on user impact, follow progress through development and release cycles, and provide regular status updates to stakeholders.

Core Skills

• Technical investigation, root cause analysis, and issue triage

• Diagnostic application support and software validation coordination

• Stakeholder communication and cross-functional project coordination

• Reporting, data analysis, and process documentation

• User access administration and multi-region support

Systems and Tools

• Dealer diagnostic tools: OEM diagnostic software used by dealership technicians to read and clear DTCs, view live vehicle data, run system tests, and reprogram ECUs.

• VCI Registration Portal: System for registering and managing Vehicle Communication Interface hardware, the device that connects a diagnostic computer to a vehicle’s OBD-II port.

• Dealer Portals: Platforms for managing dealership accounts, user permissions, and subscriptions.

• J2534-compliant applications: Software based on the SAE J2534 pass-thru standard, which lets independent and aftermarket repair shops reprogram vehicle modules using any compliant pass-thru device rather than OEM-specific hardware.

• Jira: Issue tracking and development request management.

• Microsoft Excel and PowerPoint: Data analysis, reporting, and stakeholder presentations.

Can you meet these physical demands?

• A set work schedule will be provided, but some flexibility is required as hours may vary due to need.

• Attending training on non-scheduled hours may be required periodically.  Advanced notice will be provided.

• Physical demands:  Non-strenuous with low risk; primarily sedentary with some walking, standing, and carrying of light objects; Adequately lighted, ventilated and climate-controlled area where normal precautions must be observed.  For certain tasks, must be able to visually differentiate varying degrees of wire colors.

• Work environment: Work is generally performed within a normal office environment using standard office equipment; Moderate noise typical of a business office; Travel for company business may be required to attend off-site meetings, etc; May require early morning, night, and weekend work assignments; Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be disruptive; Work may be stressful at times.

Do you have clearance to work?              

• Signing the Company non-compete, non-solicitation and non-disclosure agreements.

• Acceptable results from a Company initiated background check.

• Compliance with the federal Form I-9 completion timelines and policies and confirmation of employment authorization by the U.S. federal electronic system, E-Verify

  • All newly-hired employees are queried through the U.S. federal electronic employment verification system, E-Verify.  Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment.  On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

 What’s in it for you?

• Medical, Dental, Vision, Dependent Care FSA, Medical FSA, and Life & Disability Insurance

• Paid Time Off

• 401(k), company matches up to 4%

• Fun and flexible work environment

Equal Employment Opportunity: SolvIT’s employment practices and decisions are based on job qualifications, performance, and conduct without regard to race, color, religion, national origin, age, sex (including pregnancy and conditions related to pregnancy), marital or veteran status, height, weight, disability, genetic information, misdemeanor arrest record, sexual orientation, transgender status, or any other legally protected status.