Need assistance launching a new product or providing technical or other solutions to an existing or new customer base? For over 14 years, SolvIT has provided contact center and help desk support services for the US, Canada, and Mexico (NAFTA), as well as international clients. Internationalization solutions, including 24/7 operations and language-specific communication, allow us to provide robust support to customers anywhere.
SolvIT has experience aiding customers with the installation and operation of both hardware and software, as well as assisting with sales, equipment returns, and user interface guidance. We utilize state-of-the-art technical tools including fully integrated ticketing and phone systems and remote assistance solutions, and our workforce management tools ensure that your support model will always be appropriately staffed to meet service level agreements (SLAs). Our support solutions range from budget-friendly base models all the way up to premium bundled packages to meet and exceed your customers' expectations.
SolvIT's current customer satisfaction ratings are consistently at 4.5 out of 5 stars and higher. We have HDI-certified management on-site to manage day-to-day operations. We are dedicated to providing your clients with quick and reliable customer service.