Diagnostic Quality Specialist

Reports to: Department Manager

Job Type: Full Time

Work Schedule: 40 hrs. per week; Standard Business Hours

Job Summary:

Are you an automotive professional looking for more variety in your everyday work duties? If yes, continue reading!  SolvIT, Inc. has an opening for a Diagnostic Quality Specialist that offers a diverse skillset and a workday that will never be the same as the next.
What does the Diagnostic Quality Specialist do?
The Diagnostic Quality Specialist will be responsible for leading diagnostic tool issue prioritization, in-depth root cause analysis and coordination with various teams to ensure collaboration on high priority concerns.
This person will also be responsible for technical communications for dealership and aftermarket/fleet users and providing automotive focused support to automotive dealership technical advisors, training centers and service technical assistance resources.

What you will be doing:
The Diagnostic Quality Specialist will coordinate information exchange for scan tools with other departments within the OEM client.  Assess real world needs from dealership users regarding new features, improvements and outstanding issues by getting input from pilot technicians, corporate users, etc.
Assist the help desk in escalating and expediting field issues based on the priority.  Engaging other automotive teams (parts catalog, service information, engineering, etc.) to ensure technical issues are resolved in a timely manner.  Review and revise processes as needed to prevent future technical issue occurrences.

What makes you qualified:
  • Minimum 4 years of experience with hands on use of OEM automotive service diagnostic tools.
  • Minimum 3 years’ experience with OEM diagnostic software quality control.
  • Bachelor’s degree in automotive technology, Mechanical or Electrical Engineering, or other related field.
  • Extensive knowledge of automotive electrical systems and diagnosis of vehicle systems that utilize electronic control units.
  • Strong written and oral communication skills and the ability to network with various management levels, as well as customers.
  • Experienced in Microsoft Office applications.
  • Knowledge of automotive bus systems (CAN, J1850, K-line etc.) and automotive diagnostic communication protocols (UDS & KWP2000).
  • Experience using JIRA or equivalent software issue tracking tools.
  • Proven ability to multi-task and re-prioritize based on changing requirements and priorities.
What makes you an All Star:
  • Working knowledge of FCA vehicle electrical architectures.
  • Experience in working as automotive dealership Technician.
  • Experience in FCA scan tool software validation and quality control.
  • Familiar with the correct process for documenting and escalating technical issues within FCA Technical Service Operations (TSO).
Can you meet these physical demands?
  • Non-strenuous with low risk; primarily sedentary with some walking, standing, and carrying of light objects; Adequately lighted, ventilated, and heated area where normal precautions must be observed.
What kind of a work environment?
  • Work is generally performed within a normal office environment using standard office equipment; Moderate noise typical of a business office; Travel for company business required to attend off-site meetings, etc.; May require early morning, night and weekend work assignments; Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be interruptive; Work may be stressful at times.
Do you have clearance to work?
  • All selected candidates will be required to sign a confidentiality/non-disclosure agreement.
  • Candidates must pass a local/state/federal criminal and employment eligibility background check.
  • Authorization to work in the United States as verified through the EVerify System.
What’s in it for you?
  • Medical, Dental, Vision
  • Paid Time Off
  • 401(k), company matches up to 4%
  • Fun and flexible work environment
  • Your chance to work at one of the Top Workplaces in Michigan